I ordered two reed cases and a magnetic water pot from Crook and Staple on 1/2/22. The cases arrived but the water pot I had paid for was not included in the parcel. I have rung twice and left messages, emailed twice and filled in messages through the automated help service, the only response bring through the automated service where they asked me to confirm my shipping address. This was on 22/3. Since I replied to that...although I had provided my details and the order number previously, nothing!!! I've used this company many times before with no issues but the customer service this time has been useless unfortunately.