Your supposed “owner” of your Merrimack NH store was the rudest and most vulgar slob I’ve ever had the misfortune of dealing with, in any retail business. He knows nothing about customer service or the word “polite”. I heard him literally yelling at people the whole time I was in the store shopping. When I asked him about using the dressing room, his response was curt and rude.. THEN come time to pay for about $200 of merchandise, he watched me and my friend, like a hawk, while at the register. The young man behind the register had no clue how to bag items that could easily damage, safely. When I made a POLITE suggestion to place those items in between the clothing, this fat, dumpy dressed owner, had the audacity to YELL at me very loudly, to not talk to his employees that way. I was in no way impolite to this young man. I told him not to talk to customers in his tone, and this jerk not only kicked me out, would not let me purchase th e items, he continued to yell, curse, and name calling at me the whole time, when I left. This man dressed in a T-shirt and jeans, claims to own this store, clearly a franchise. Graghopper CEOs need to TRAIN their franchise owners CUSTOMER SERVICE and how to be POLITE and PROFESSIONAL, and learn how to DRESS appropriately for a public business! You lost $200+, and will NEVER get my business. This guy has serious personality disorders, and doesn’t belong in retail! My friend was also mortified at how he was yelling at me. Even an employee told him not to talk like that. What kind of business are you people running??? Buyers beware, this man is a slob, loud, and crude! This experience is NOT WORTH the discounts! Looking at all these other reviews, it’s obvious that Craghopper holds NO value in Customer Service. They just lost my business forever.