Sorry to hear I’ve had a bad experience read your reviews from other customers, you really are nasty people , constant harassment threats etc , set up a direct debit your having a laugh , your no more than thieves, charges for late payments on estimated bills , I never signed up to castle water , I was with Portsmouth water till they put my account with you lot , there main runs through my land , they will now have to get a court order to come on my land , as for castle water , once I get my bore hole done , you can shove your water where the sun don’t shine , really don’t know how you get away with running a business like you do