Awful absolutely awful dealings and customer service from the top to the bottom. Spent just shy of 30k last year on a used van which to us was an awful lot of money and we were so so excited about collecting. As newbies we specifically asked Neil the salesman for a full and thorough breakdown and in depth explanation of the van at collection as we have never stood foot in one before. He promised us a “half day” handover which would include showing you how the motor mover works, how to get water in and out of the van, filling aquaroll ip and showing us the pump and then all the indoor panel settings etc, you get the drift. Collection day came. On first note the van had not even been cleaned on the outside and had a very deep ingrained mark running down all the side if it. Not happy. The handover was useless. 4 hrs we were pencilled in for. It lasted 36 minutes before the chap said that’s it now I need to go for my Friday bacon butty! I didn’t even know how to hitch the van to the car. The day after we went away in it. No water could get into the van. The pump was broke which had so called passed its test on its PDI. So 12 months in and we have had several issues with the van. This is where they are dire. The team of girls in porta cabin will argue with you. So much so I have had to put the phone down on them. It’s like they cannot book a repair in without accusing you it’s your fault. They will try their utmost in getting out of repairs. I managed to get a 12 month warranty out of them but it’s not worth the paper it’s written on. This is the worst customer service I have ever dealt with from any organisation or company I have managed to deal with. It went back for the intial mark all down the side- on collection it was still there. They refused to repair my motor mover when it was under warranty. I had a service at another test station thankfully and they found damp. Had to wait months for them to sort it and it was very hard working with them getting them to do it without arguments with the staff of girls in the porta cabin. Every time I’ve taken the van in they wanted proof of receipt that I had a 12 mo th warranty and each time I was told I should not have that. Whilst it was in for repairs I got them to add an extra plug socket to the van. I got an estimate of approx £100 which I thought was a little excessive as I was even providing the £30 socket. They did the fitting and then called me to say that they don’t know who quoted me £100 but the total bill was over £300. £300 for a socket to be fit which I even provided. No thanks. So I am very glad to say the warranty has now finished and Even in that time the van has been taken elsewhere for better professional repair with top customer service. All these reviews on here are correct in my opinion and I will never ever go back to them for advice or anything whatsoever to do with caravans. This is a true and honest account of my personal dealings with them.