DON'T GO TO BOOTS AS THEY WILL RIP YOU OFF. DO YOU TRUST THAT THEY ARE TRUSTWORTHY WHO WOULD LOOK AFTER THEIR CUSTOMERS ESPECIALLY LOYAL ONES. I have always had my eye tests and glasses at Boots and have done so for many years. On my recent test I was advised of new technology OCT which cost £25. Since I am getting old near to OAP age, I thought I have it done. I mentioned this technology to my friend who said he had it done at Specsavers on Good Friday at a cost of only £10, which checked out. Obviously, I am not happy with Boots charging £25 and being ripped off by Boots when they are supposedly the market leader, a national trusted icon blue chip company, who should set the pace for others to follow. Instead they fleeced their loyal vulnerable customers. I complaint to Mr. James the MD of Boots that I was not happy that they charged £25 for the same test and that I want the difference refunded. His Executive Office replied within 2 hours after their lack of investigation and I was flabbergasted by the complaint handlers reply. Basically, I was advised the charge beforehand and Boots do not price match and would not refund the difference. He will forward my experience to the Optician Team. It was completely standard reply with no concern or empathy for the customer. Their price was 150% more than their competitor; £15 to Boots might not be much but a lot to someone who is uncertain of employment due to Covid. I have given them an opportunity to rectify the issue and their response has left me feeling angry. Customer loyalty means nothing to Boots. If you want an eye test go to Specsavers; that is where I will go in future. Boots, you have lost my custom and I wonder how many loyal customers that you can cheesed off.