Never ever been treated like this before! The customer service it’s awful! I couldn’t believe it, but now I’ve read so many negative reviews, everything makes sense. I bought a dress online, washed it as per instructions, something went wrong, I got in touch with them, they asked for pictures, then they wanted the dress back, then they disappeared for weeks, then they said I could get a new belt and change it myself!!!!!! I was shocked. I have Asked my money back and to talk to a senior manager. I got Ignored again and then they said the dress has been fixed and they will send it back to me. No sorry, no apologies, nothing!!! This has been going on for 2 months. Awful company!! Don’t buy!!