For their part Bikeparts responded very quickly and had dispatched the item the same day and when received the items were as ordered. However, the courier Evri/Hermes they chose were suspect. The item should have been delivered on the Saturday, but eventually came Wednesday. I don't mind if something takes a few days to be delivered, but I do not like uncertainty, and their delivery information was ambiguous. Their website says they are "cheap". I would like to pay a bit more to have certainty and would rather have it delivered by a British company rather than one owned by a US based private equity company.