Alexandra Lockyer
My bike unfortunately no longer functioned and I needed a new wheel. BikeParts was recommended to me so I paid especially for 1-2 working day delivery so that I wouldn’t have to pay the extortionate tube fare to get to work. Whilst I ordered on the 15th September, my order did not arrive until 23rd September. Whilst the Monday was a bank holiday, I would have expected it arrive earlier. I also emailed to ask for an update on my parcel as I hadn’t received any updates by the 21st with no response. Overall, This resulted in me emailing requesting a refund for my delivery fee and I’m still yet to hear anything back to any of my emails. Furthermore, the use of Evri as a delivery service is also terrible. I took a day off work to receive my parcel on the 22nd (eventually) and I was told there was a problem delivering my parcel despite me being in the house all day and not once did anyone turn up. Overall, terrible service.
1 year ago
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