Cars mid-advertised as “ready for you to drive away with immediate collection in-store” and with features it simply didn’t have, in this case one of my essential criteria. I saw a car I liked at a good price and arranged for a test drive, I took a second person fully expecting to pay £24k cash and drive away in my new car. I drove over an hour for this car specifically. First my exisitng car was appraised for a part ex, which I wasn’t bothered about as I figured I’d get more privately, but allowed them to inspect all the same. It’s clear they take your keys from you to delay your leaving after you’ve told them you don’t want to proceed/need to think. Said several times we weren’t committing today and indicated we’d like to leave - sales assistant kept going away for ten mins at a time, not upfront that he was discussing with his manager and would return each time without my car keys and slightly adjusted figures. I was there over two hours A 21 plate car hadn’t been serviced since 21 (go figure), the sales person didn’t know about its 3 owner history, it was missing a trim on the rear wheel arch and so wasn’t ready to drive away at all and they wouldn’t deliver. The warranty isn’t that at all - it’s a contribution under very limited circumstances. The warranty they try and upsell isn’t much better either. There was absolutely no peace of mind with this car which is what I thought was an advantage of purchasing from a dealership. I will add the sales person was nice enough, he was doing a job and no doubt what he had been trained to do. I am glad I came home and read these reviews as it’s confirmed my suspicions.