Unhelpful and unrpofessional. No locking wheel nut was incldued in the handover but they deny this. Not something you would always think of asking for. Their offer of a solution is for me to make a 300 mile round trip and they will remove the wheel nuts and replace the, BUT they will only replace them with non-locking standard wheel nuts. Appalling lack of customer service. All I ask is for them to re-imburse the £35 cost to me from a main dealer to replace the missing wheel nut. But no, they make it difficult, costly and offer a service that is below par. Who on earth would want nuts that don't lock. Nuts in itself