We had tickets for Paloma Faith at Liverpool Empire with a pre theatre meal at the in house pizzeria. My wife had an accident the day before and we couldn’t go. We tried to call the restaurant and the theatre to see if we could change the tickets or get a credit for the restaurant. It took 6 phone calls before we managed to speak with someone who even purported to help. We were told that we had to inform them at least 48hrs before, difficult when the accident was 24 hours before the show. The restaurant was unreal, when speaking with them before the reservation they weren’t able to help and told us to contact the box office. This opens 90mins before the show and doesn’t take phone calls. Totally awful customer service, will certainly NOT take the option of joint ATG again. Complete waste of money. Customer service is dire and once they have your money they do not seem to care.