My company uses airwallex in Hong Kong. They have very limited customer service capability here, no phone can access them, their email reply takes at least 1 day to reply (looks like they support from overseas, send them a msg in the morning, earliest they reply is your evening after work), called thru to their other country hotline, hotline said they cannot help, not their supported country and pointed me back to email). We had two incidents where the money transferred took weeks to resolve which none of these were our issue and one of it delayed due to airwallex’s issue. Caused us hefty penalties on delay from our vendor. If u can get a proper bank account, don’t use airwallex would be my advice!