I have been a customer for over 14 years. Yoox has gone seriously downhill, especially since they have been working with so- called “partners.” We have ordered a dress from PAVIDAS FASHION VILLAGE, parcel was received on October 17, 2022. Received parcel has very poor quality packaging, from a different brand. The address for the return wasn't indicated ANYWHERE - it wasn't shown on the package, in the invoice on in shipping slip - nowhere. On October 31, 2022 we have contacted yoox support team, and from this moment believe me, I'm shocked with misacting and incompetence of this support. They was not able to provide return address, On November 1, 2022 option "contact partner" was not active anymore, so we just found address of PAVIDAS FASHION VILLAGE and returned goods, and now they refuse to provide a refund, although we've contacted YOOX within 14 days from the goods receipt. I ASK EVERYBODY who has financial losses due to YOOX unprofessional merchandising - raise a chargeback for YOOX card transaction, attach all evidences and send to your bank, they will request a chargebach for yoox transactions. If there will be many chargebacks, YOOX will have a penalty from VISA and MasterCard, this is only options to make them do business in a proper way.