Awful "service", if you can even call it that! I ordered an expensive item from a reputable retailer who unfortunately chose to contract for their deliveries with XDP. Big mistake! I received a text message first thing yesterday morning stating that my package was out for delivery and providing a 2 hour delivery slot. The online tracker was updated with the same information. As the delivery slot coincided with the school run I made arrangements for a family member to collect my daughter and waited in, all day just to be on the safe side. No one showed up, and my delivery did not arrive. I received no notification at all of any delay, the online tracker has not been updated since yesterday morning (that my item was out for delivery), emails have been ignored and it is impossible to get through to XDP on their high cost phone line. So I have no clue where my item is, when or if it will ever be delivered!! Reading the other reviews online seems to suggest my situation is far from an isolated incident, rather just the norm for this company. Absolutely shocking and appalling.... They have a valuable item for which I've paid in full and refuse to communicate with me over what has happened to it!!