Anonymous
Purchased a handbag in Clearance (TK Maxx, Solihull), clearly marked £20 with red sticker. Paid for items and left store. When I arrived home, I saw from the receipt I was charged £27.00, and that cashier too it upon herself to remove Clearance tag. Having contacted Customer Services, they instructed me to return to store for them to check price. I returned to store asking that they check CCTV footage. Within 10mins Manager returned said they were unable to see clearly as camera(s) were too far away (what load of rubbish) and that the correct price was charged. When challenged about the Clearance tag been removed from only that one item, she was dissmisve of the fact that the item was tagged as a Clearance item by mistake. I WOULD URGE ANYONE PURCHASING ITEMS IN TK MAXX TO CHECK THE FOLLOWING: 1) ITEMS ARE BEING SCANNED AT THE PRICE TAGGED; 2) THE CASHIER DOES NOT REMOVE TAG SHOWING PRICE DISPLAYED.
9 months ago
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Tkmaxx has a 3.1 average rating from 227 reviews

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