The worst provider ever. My phone was lost in September 2023. I'm using my sons phone at present. I reported my phone right away and asked three to black list my phone. It was done. I then got hold of my insurance company who requested I send my IMEI number. Proof if purchase, proof of barring etc . Three sent this however in the process the insurane company (natwest bank) requested i sent both imei numbers. I told three this snd they sent me a letter but was missing a lot of information. During this time I had to change my number due to a stalker. I did so through three then requested I get a letter that has all the insurance company requests. Again I was sent a letter with missing information I have not used my sim card from September 2023 till now Aprip 2024. I call to explain to three every other day that the proof you sent is not correct please correct it. But the same cycle keeps repeating itself where they promise to fix it but do not fox the issues. I have spent hours on the phone with three for months now yet they keep getting it wrong.. I'm so annoyed I have refused to pay my bills until its resolved. Infact I will be terminating all my contracts because this is ridiculous. I have recideed all my calls with them and rest assured I will be taking it to the ombudsman. How can I repeat myself every 2 days and get the same letter with the wrong information. I have even gone to three shop 4 times yet no help. Since September 2023 ???? How ridiculous is that . They keep saying they emailed me but I jave no emails from them apart from bills. I looked into my junk mail etc yet nothing.