I've had some terrible experiences with companies before but Three has been the worst without doubt. Instead of using colorful language to explain my issue, I'll just present a timeline with solid dates and let you judge for yourself. - I signed a 2 year 5G contract with Three in October 2022 and tested their speeds and verified it's all fine. - In July 2023, my partner noticed that the internet speed was gating her work and speed tests showed only 60MB/S Download and 2MB/S upload on Ethernet which is way less than promised. - Reported the issue in last week of July and one week later, the technical team explained that there's an issue in our area and they have no idea when it will be fixed. Also, that issue has been there since May but we didn't notice it. The Technical Team offered to cancel our contract and waive the fees which we gladly accepted. - 2 Days later I called again to verify as no email was received. The Cancellation team had no idea about my cancellation and after an hour of talking nothing happened. I hanged up and called again but went to the Technical Team and voila ! They know. They promised the return package will be sent within 72 hours. LESSON ONE: Different teams in Three has no idea about anything related to your issue and can't really check it cause they are not allowed to see that info (As explained in one of the calls). - It took 3 weeks and about 7 calls each at least half an hour and always involves the agent having no idea what I'm talking about or saying that the previous request was not done properly to finally get my return envelope. When I got it, I received three of them! - During these three weeks, the one time I received help was from the complaints team who asked me to cancel my direct debit and gave me 2 months of credit till the return has been sorted. LESSON TWO: With Three, people who can really help are the complaints team but you'll be allowed to speak with them only after you've rejected the nonesense solution provided by other teams and insisted to talk to the complaints team. - I packed my device and sent it back on the 20th of August. It arrived on the 21st as per the tracking number. - Few days later my account was still open so I called to enquire and they have no idea that my device was returned. A ticket was filed to trace the device along with the tracking number. - One month later and about 5-7 calls and chats and my device was still not found. Again, everytime the agent has no idea about my issue and everytime they say they'll raise a request. I've given the tracking number so many times that I memorised it. - Finally, the solution came from the complaints team again. It's not that they found my device, it's just the agent offered to just cancel the contract and waive all the fees as promised. I went for dinner to celebrate! My conclusion, I understand why is Three charging very less for their services. They provide little to no actual support and when their service breaks down they don't even fix it. I don't blame the dozen or more agents I've chatted with, they were all polite and professional but I can see that they really have no way to help me. Three hires lots of agents in low cost geo zone to save cost but they don't really have anyone here to send a return envelope or verify that a device has been returned. I'm very happy my relationship with Three ended.