I ordered some lovely kitchen taps. The web site said they would be delivered within 3 - 10 working days. I received an email from Tapsuk stating the item is held in stock in our warehouse, and unfortunately, due to insufficient stock levels they have had to put the item on order from one of our distributors. They had spoken with the distributor at length regarding my order, and they currently do not have a date for stock arriving with them from the manufacturer. Unfortunately, this normally means anything up to a month, and stock could arrive sooner or later than originally estimated. As I couldn't wait for a month or more as I am due to have a kitchen fitted. I tried to call them to cancel the order. There was an answerphone message (19/09/2020) saying that due to Covid-19 the telephone lines are not manned and they are only answering emails. So I sent them an email asking them to cancel the order and refund my money. I am now on my third email and a week later I have had no response to either my email, online account or by phone, and no money has returned to my account. Covid is a poor excuse now not to have their help desks manned as most of us are working from home. They could at least update their web site to a realistic delivery time of whenever. I am very disappointed with the customer service all I need is an acknowledgement. I currently wouldn't recommend them.