I booked a hotel break through Spa Breaks, but I harbored reservations about their customer service. When I contacted the hotel directly, they informed me that they had no record of our booking and, consequently, no room available for us. Despite reaching out to Spa Breaks for a rebooking, I was ignored. Resorting to social media, I posted about my experience, prompting a response from Spa Breaks claiming that someone had contacted me, which was untrue. In the absence of any communication, I had to approach my bank directly for a refund, only hearing from Spa Breaks after the refund had been processed. The customer service was deplorable. Spa Breaks manipulates and deletes comments on their social media platforms to create a false positive image. There are suspicions of fake reviews as well. In light of these issues, it's clear that Spa Breaks operates dishonestly and should be held accountable. They should refund the money to the hundreds of individuals who have been affected before attempting to deceive others with their deceptive practices