AVOID AT ALL COSTS!!! AVOID AT ALL COSTS!!! my partner booked a spa Day package at the Belfry with this company for my Xmas gift. Spa day for 2 with 2x treatments Fire and Ice experience with afternoon tea and a bottle of processco... with a 12 month expiry date... rang to redeem the voucher and they said the offer was no longer available!! ...??this goes against all customers comsumer rights!! how do they not have the package they sold you ???? he was the offered another package that didnt include 2 x treatments only the fire and ice. he was not happy with this and requested another offer which was a package with overnight stay that included treatments and fire and ice for an additional cost, all booked for bank holiday weekend. Rang hotel a week before booking date to book in treatments and the hotel say there is no treatments on the voucher. Rang Spabreaks to complain and they said there was nothing they could do, you either take the package offered, pay additional for the treatments ( so even more money!!) bearing in mind his already folked out £360 or get your money back (ohh ..in voucher form to use on Spa breaks ). Appalling customer service. apparently customer complaints do not have a phone number either only email which could get ignored or take weeks to respond !!! also i will add they are very crafty by sending the voucher without any description of what is included in your voucher so you cant prove what was originally sold to you and apparently they dont have any archive on their system for past sold packages so they cant help you in anyway because they cant see it ... then not to minutes later relate to you what they think was on your original package without the treatments !!! thankyou Rachel Suffling for pretending to be the supervisor ...so you do know then ..no?? its so infuriating how they can lie so easily to cover their tracks. The package newly sold also had items missing ..who would pay that much money for a spa weekend to the Belfry without treatments included?? Unbelievable. Honestly you are better off using another company your only going to be ripped off ... use to Groupon at least you get what is promised and its cheaper. I hope Abbey Selby MD is proud of the level of customer service your company is providing!