WORST customer service, on the website it stated that the spa was inclusive of a therapist for the hammam but at the time of booking the hotel the spa was booked at contacted me to confirm it is self use. The website states the opposite to what the actual spa offers and no refund was given for the miscommunication, rather the customer service added it after my complaint and made out as if i misread the email and the website said self use the whole time?? Luckily my email conformation was proof that this was never stated at my time of booking and i was able to raise a dispute with my bank to get my money back as the customer service is extremely unhelpful and RUDE and the spas are not what you think you are actually booking!!! SAVE your money from these scammers and book elsewhere!!!