I recently purchased the UE49MU7000 and agreed for the delivery to take place on the 18th July 2018. I was told that I would be met with a call to confirm when the driver was an hour away from delivery to my property. I did receive a call while at work from an unknown mobile number who did not leave a voicemail. Unaware if this was indeed the driver, but I attempted to call this number back on 3 separate occasions, but this was met with an EE voicemail and no ringing. I called RGB Direct who confirmed that this was the driver and that he had been to the property and left. I requested a call back from someone that could help resolve the matter. Upon arriving home there was no evidence of the driver having attended and I had to again chase RGB Direct for resolve. I managed to get through to the Logistics Manager who apologised again and again and in his words he realised people worked so could get the delivery done on Saturday the 21st July. I confirmed I had prior engagements, so I’d like the delivery sooner. Well, apparently the 21st offered was in fact their earliest convenience to deliver and wasn’t as previously suggested; assisting me due to working hours. Furthermore, the following week would have been outside of the agreed 4 working days. Having spoken to three different people they confirmed the drivers actions were not in keeping with their standards, but I was already unhappy with the service received thus far from all parties. I guess the 1 star can represent the product price. A refund has been requested and I will either see if I can get a price match, hold out for a while or pay a little extra for a better service elsewhere.