Do not ever buy from QUIZ!- Worst shopping experience I've ever had I have had a horrible experience buying from them. I bought 2 seperate orders as I was shopping for my bridesmaid dresses. I bought 5 dresses in each order. I returened both orderes for a full refund. The first refund we got, I was only refunded a third of what I paid for. I sent an email to the customer care department and they told me they would get back to me within 24 hours. I still had not heard back in 3 days. I then said we would escalate this further when a member from the team assured me I would get our full refund back. Once again, although I recieved a further refund- it was not the full amount! I had to get back once again to get the last £100 of or order. At the same time, I explained that we had already sent back a second order whereby I was expecting to get the full refund correctly. Once AGAIN, I was only partly refunded!! Once again, it was just a third of what I had originally paid. I am still waiting for my full refund. Do not buy from Quiz- reading the other reviews, this clearly happens very often and they are clearly trying to not refund the full amount. Save yourself a lot of stress and avoid this place