Ordered a gas fire for almost £500. Website stated that depth was 2300mm. When the engineer came to install the product we realised it needed a minimum of 3100mm depth. Informed plumbnation who told us that because we were outside of the 14 day period we couldn't return the item even though it had only been 4 days over but still well within the 30 days returns window stated on the website. Now left with a gas appliance that is completely unuseable in my house. I thought the consumer rights act of 2015 stated that if a product is sold and it is not fit for purpose then consumers have the right to a.full refund within 30 days??!!