Shocking. Once you've FINALLY managed to navigate your way through the website, which I was hoping would be simpler to understand than the returns form sent with the goods I was trying to return, you then have to PAY for the privilege of returning your item. Will not be buying from Peacocks again after this charade. Honestly, I'm an educated woman, but it took me about 10 minutes reading the form, then trying to find the right bit on the website as, when you type in the suggested http address, instead of taking you to returns, it takes you to the Peacocks homepage. Shockingly bad and shockingly difficult to return items.