Beware! If you decide to use this company, beware! Maybe six weeks after your prepaid shipment has been delivered, with everything long unpacked and the boxes recycled, you may be asked for pictures of each parcel, with a tape measure showing all three dimensions, the address, shipping label and number, and placed on a scale with the weight clearly showing. They recommend taking videos rather than stills! This is because ParcelHero could suddenly charge you extra. They send an email that at first glance looks like a phishing scam, with two or three big buttons labeled “PAY NOW”, demanding more payment in an accusatory manner, as though you, the customer, had deceived them deliberately, and giving a deadline of five days before the extra amount is debited from your account. The experience is very distressing. All the responsibility of proof is on the customer, who cannot in turn ask the company to prove the weight/ dimensions of the packages from their side and to back up their claims about volumetric weight. Their customer service exists, but is patchy and inadequate.