Invoice/Order Number: 2.20.248334 TLDR; wrong item shipped, no refund several weeks after they received back incorrect item despite asking several times. Only refunded when escalated claim to PayPal. Full story: Ordered a Casio PX-S1000 on 23 June. Several in stock. Ordered processed and shipped on 24 June. So far so good. Everything following that was a disaster: 1. Delivery driver left at entrance. When I collected I find the wrong item was shipped - a Casio CDP-150. 2. Contact support who arrange replacement and collection. Now not in stock with 30+ day lead time. Not sure what happened to the one I ordered? Ask for return and refund. 3. UPS not collected by 3 July. Check tracking says they tried. No card. Call up and they say they will rebook. Two days later still not rebooked. Call up they say they are missing returns label they will print off and book. Collected 9 July. Back with Musicroom 10 July. 4. By 26 July still not refunded. Contact Musicroom who say "they will get this done quickly". 5. a week later still no refund - open case on Paypal (31 July). 6. On 1 Aug receive email from Musicroom support saying my query has been closed as I have not requested anything further. Still no refund. Reply saying my 'query' is not complete as I have not been refunded. 7. On 3 Aug response saying will be refunded within 2 days. 8. On 5 Aug advise I will escalate to PayPal unless refunded by end of day. No refund. Case escalated. 9. On 10 Aug PayPal find in my favour and am refunded. Near 6 weeks to get money refunded after an initial mistake on their part. Even if you count from when they had the item back this was outside of the legal timeframe for refunds. Understand if it is a customer messing them around, but when they already messed up to start with they continued to not show any regard for their customer.