AVOID LIKE THE PLAGUE. READ THE REVIEWS PEOPLE. Bought a machine from them and arrived MASSIVELY DAMAGED, one wheel was knocked right out of place never mind buckled and the exhaust guard buckled and even snapped in places, the machine must have been subjected to such an immense hit to cause the damage. There were also no fixings to attach the handlebars or even an instruction book so would be useless anyway. After sending a message via ebay explaining the situation I was told to contact customer 'care' which I did, after speaking to a colleague and again explaining, I was told to email the company explaining yet again what the problem is and they will get back to me in the morning. I did this including photos. The day after I heard nothing, and the day after that. I sent another ebay message, it was simply ignored, I sent another, I got a reply to call or email customer 'care', so basically just ping ponged from each form of contact with a couple of days in between. I called 4 times and left voicemails, no response. After yet another message explaining I have had no response I was eventually told after 10 days I had to pack the machine using my own methods and materials ( I disposed of the original packaging as I didn't see the damage at first). The machine was very well packed and I couldn't see how the damage could have been made with such great packaging and no sign of damage to it. I am still awaiting my refund, I strictly do not want a replacement as it is one of if not the worst purchases I have ever made. Customer service is absolutely nill. I will buy the same machine from a different supplier if and when I am refunded.