The matteress itself was very good! Delivery another story. Paid to have the old matteress taken away £30 charge. We had a call from driver at 8.30am said they would be 20 mins to 30 mins away we put the matteress outside to help delivery men. It began to rain. They refused to take it because it was damp. Said it was health and safety. Nowhere in thier terms and conditions does it state anything about it being slightly damp. After several calls Mattressman refused to give me £30.00 back for a service they didn't provide. So beware! It ended up costing me £60.00 to get it removed. I will never use this company again. Customer service was not good at all.