I rarely leave negative comments but in this instance I felt I had to as my first ever experience with Mankind has been very upsetting. I ordered a conditioner and toothpaste which arrived very damaged. The packaged was smashed up and the contents of both items had leaked out. I wasn't as upset about the damaged items as I felt these things sometimes happen and it might have happened in transit. However, the responses and communication from MK has been awful and unsatisfactory and I don't even know if they sent me the damaged products. I sent mankind many messages via their website and fb till someone eventually got back to me. I sent pictures of the damaged items clearly showing how the contents had leaked. They have only sent me a partial refund because according to Hannah, the pictures i provided showed that the conditioner had leaked but that the 'toothpaste was only damaged in terms of the packaging, however the toothpaste itself was fine and still able to be used'. And i would like to point out that telling a customer that the packaging is damaged but the product itself is okay is not acceptable - that is not good customer service nor delivery of items as represented on their website. Why would i be okay with damaged packaging? I paid for a service and therefore expect it to be in the condition that it is described on their website. If it is not in the condition that you have advertised then you have not delivered what you have claimed you will deliver thereby misrepresenting your products and also breaching your duty as a supplier. Under the The Consumer Rights Act 2015, Chapter 2, you have a legal duty to deliver goods in accordance with clause 9, 10, 11, and 13. If you fail to meet this, you will be in breach of The Consumer Rights Act 2015. Under clause 19 i have a right to reject these goods, which i have done as they do not meet satisfactory conditions so i suggest someone gets back to me asap. I stupidly placed another order based on their initial response as i thought they would be able to resolve the matter, however i am majorly regretting my decision as i fear that i will receive another damaged package. As i said initially, i didn't want to leave a negative but the circumstances leave me no choice.