I lost 290 CAD for this purchase. The first experience shopping out was good, but in June, the 2nd shopping turned out to be a nightmare. The package arrived in post office was broke and damaged so I refused to accept and claimed a return. It took two months to get back to Spain understandably especially during the pandemic. But kindness and patience didn't get rewarded. When I checked with customer service, they kept telling me to wait till warehouse received it. As one month went by, I was upset because the longer I wait, the fewer possibility it can be relocated. I provided the snapshots of the shipment route and status so customer service finally was willing to investigate and it took another 10 days. After that, not surprisingly, they insisted the warehouse did not receive it and this is the best they can do. What the hell! Isn't it topped the rank of worst customer scenario when you paid for nothing?! Keep your alert on when you shop there, everyone!