"Never use Lastminue. I booked a flight for my wife and I three weeks ago. I was admitted to hospital on the 2nd of January and unfortunately, I was not released until Friday 13th Evening. My flight was booked for the 15th Morning from Gatwick to Tenerife for one week. I had two follow up outpatient appointments booked during this week and was advised by the hospital not to fly. I advised Lastminute on Saturday the 14th and said that they would see what they could do to help me. Someone from last minute called me today being the 15th Feb 2017 and said the charges to change my flight would be 211.00, I asked how much a completely new flight would be, they advised 155.00 being 56.00 cheaper. What a joke, what a rip off and what a complete joke. Hope you enjoy my money and thanks for nothing. On a lighter note, you will never ever get a penny from me again and I will be passing the word about and hope that anyone that reads this, understand how pathetic and ignorant your company is. And; please don’t bother writing to me advising that if I had read your terms and conditions it clearly states!!!!!!!!!!!!!!!!!! Rubbish"