Shoppers attention. It's very hard to reach Joules customer service. I finally reach them via online chat, and I was told because I didn't keep the proof of return label, they cannot give me refund. I used the return slip the company generated, how can they not having the return label they generate? Do you believe on a company level, they handle things like this? It's like a fraud to me. Will never ever buy from this company.
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