Having used Jet2 numerous times we have found that they are okay whilst all is right. It is when this is not the case they are unresponsive. Even the CEO (Steve Heapy) and his team do not care enough to even acknowledge that there is an issue! Our latest issue relates to a long stay booking where we have been advised that our hotel will be undergoing renovation work during our stay and should we wish to change the hotel they would not charge an admin fee. However, any increase in cost would be for us to pay. Of course at this stage availability is limited so prices almost doubled. Take it or leave it I suppose?