At first the delivery company but a second let down??? come on Jessops sort it out Part One I ordered a camera from Jessops online as the shop near me didn't have the model in stock. They were very kind and offered to get it in for me but unsure if they could have it by the next day. Online however could get it to me next day and if I paid the extra for the Saturday delivery then the camera would be here in time for the the wedding. I know by ordering it on the Friday morning it was a close call to have it for the Sunday but being guaranteed next day i was happy with that and they had been very helpful with everything from deciding on the model etc. So Saturday came and nothing showed up and it was about 11:30am, not too worried at this point until I received an email from UK MAIL saying they had attempted delivery and there was no one available. I had only been there all morning with the door open sitting about 2 meters from it waiting for my camera as I couldn't wait to get it up and running. After the email I called every number I could find but with UK Mail you cant actually talk to a HUMAN. I checked out the GPS where they attempted delivery and it was no where near my address. all in all a poor attempt and UK Mail have failed Jessops from probably attaining a 5 star review. I know its not their fault but the over all experience has been bad. Just to add, its now Monday evening and I am writing this review still without a camera as UK Mail have still not delivered it yet, however after my Twitter question they have responded by saying "the delivery driver did knock hard on the blue door" My door is white and it was open. yes this review is a dig at UK Mail not Jessops. The service here is great but if you order online just make sure UK mail don't have the job of delivering it, its not the first time they deliver to the wrong places... Ok so I thought i would do a quick update on what I originally said above as I' currently 4 month down the line and still waiting for a camera. The above at the time what I wrote is still true, the sales team were good at selling me the camera and recommending their products and the delivery company is rubbish. Part 2 Since my first order I have tried on many occasions to purchase the same camera after I tried to reorder after the last lot of issues but not having to pay the extra for quick delivery but they have been out of stock online and instore everytime I have tried. After visiting the store the third time they said they would call me if they got stock in and I could come and pick one up but that never happened and no calls back. Anyway 4 month on from originally trying to get one they appear online and I order one last Friday morning (30th June). Saturday afternoon I get an email saying my order has been put on hold as the delivery address was not the same as my billing address (work address as that's where i will be). anyway after calling several times I make a complaint online and I get a call 30 mins after and get that cleared up. I was told my order would not be with me on the Monday but it will be there on the Tuesday. ok fair enough one day isn't going to hurt. Its now Friday again so a whole week has gone and no camera. I did email Wednesday to check if it has been delayed or why it hasn't got here yet but still no reply and as you know with post and deliveries it can be a day or 2 either way. but its FRIDAY and still nothing, no reply, no notifications nothing. What is going on JESSOPS? talk about customer service. here's me giving a good review about you only to let me down again with no communication at all. no camera again even after the last muck up and told I would be looked after if I made another purchase FFS yous are a joke. I've reduced your rating to 1 stars and that's being generous If there was any other company selling the product I want then I would have went there instead, unfortunately there isn't and I've had to re order from you only to be left hanging and waiting on it turning up. This Time we cant blame the delivery company, surely there should be some kind of communication.