My 119 day old Sony camera went wrong, I emailed Jessops Customer service as they don't work at weekends, 2 days later I received a standard response that my camera would need to be returned for repair as it didn't go wrong within the first 30 days. I challenged this as the camera was barely used during its 119 day life, standard response again, sorry but it has to be returned for repair and it would take 6-8 weeks if parts available but could take longer. I had photo days and a photography course of 5 weeks booked. All very impersonal and "standard" responses that took days. Sony on the other hand were amazing, I had the same contact throughout the email stage, they did what they said they'd do, looked at photos that I'd taken and then asked me to return, they repaired and sent it back within 10 days, it would have been quicker but they had to wait for the part to come in. Jessop -v- Sony - Jessops you need to up your game !! I will NOT be buying anything from Jessops ever again.