Do not ever shop with Jessops, I think Peter Jones needs to take a look at his customer service model and the staff. I ordered a camera for my daughters birthday 10 working days before. However, it did not arrive, despite it being in stock. They said they were waiting for film but conveniently found out that was rubbish. So no present for daughter, no help from customer services. Tried to ask for refund so I can buy an alternative gift but it takes 3-5 days for refund (just like their shipping) Thanks for ruining a child’s birthday and present. If there were 0 stars that’s what customer services would get. No thanks to Hannah and Cameron Suggest they look for a position which is not customer based.