Terrible company i bought an electric scooter for my son the hover alpha 1 model absolute waste of money faulty tried to speak online to advisors who are sarcastic i dont understand how hard returning something can be im disabled so cant lift this scooter it took 2 parcel men to carry it its so heavy and all this weve sent an e mail we need to know the weight the dimensions blah blah blah you delivered it all the delivery and product info you should be able to look back on ive reported to trading standards all i want is my 200 pounds back so i can buy my disappointed son a scooter that works im going to go to a solicitor