Called today, got a lady from customer sales team with a terrible attitude on the telephone. I called regarding a £50 summer promotion email I received so tried to book a holiday, I went through everything with her she found the holiday park I was looking for and the caravan and the price, she said for me to get the £50 off she would need to get in touch with the park and get it booked into her system, that’s all good then after 5 mins not long at in hold she comes back to me and says sorry it’s gone someone must have booked the last one as we were waiting. My reply was that’s very strange I will have a look myself while you are on the phone to see if I can get it, sure enough it was not sold it was coming up for myself I found it, same holiday park same price, I told her I found it, her reply was well that must be the problem then the last one must have gone to you, how possibly could the last one have gone to me when I have just did the search while on the phone to you after you told me there were none left????? to be told by her (quote) go get it there then, I said excuse me and she repeated go and get it there then, my reply was thank you very much for nothing and I hung up, I should have really asked to speak to her manager but after that I just decided no way am I giving Hoseasons my money and paying your wages that is dreadful, I have since booked with a different company for a holiday. So basically she decided she was having a bad day obviously, and I was not getting the £50 promotion as promised, nice, really nice Hoseasons. Think you need a Staff training day and maybe a staff reshuffle as she was clearly not ment for customer sales.