DO NOT BOOK WITH THIS COMPANY! They are absolutely scammers. I have attached a picture to this review of the lodge called Gwynedd Plas Isaf Lodge Retreat in Caerwys , Flintshire. Picture 5 clearly shows a hot tub right outside the patio and when I have received the confirmation it says that the lodge does not come with a hot tub. I call this misleading but according to them is that is not mislead and the description stated that only premium accommodation have hot tubs. How would you know which one of them is premium unless advised? This defects the main objective, is this lodge advertised with a hot tub when there isn't one? To rip people off. Read the reviews carefully and see how many feel have been fooled by this illustration. Their customer service is absolutely shocking. I have never encored such a rude advisor until today. No empathy whatsoever, speaking over the customer, asking them for 95% cancelation fee and doing absolutely nothing to helped them. The advisor I spoke too stated his name was Peter and refused to acknowledge the picture saying the hot tub is not clear in this picture, and therefore is non existing. Look at the picture I don't think it can get clearer that that. He was very rude, refusing to give me his name as part of data protection rules, when I mentioned that I will complain against him. He then stated "I gave you my name 4 times" but could not mention on what occasion he did this because he has not. I asked to speak to another staff members as he refused to address my concern and he declined. I asked to speak to a senior staff members and he stated that I can't. I will report this business further as they are misleading in all the ways and obviously still getting away with it.