We booked to stay in a wales based log cabin about a year ago and paid £650 with a debit card. 3 weeks before we read the reviews and then showed pictures of dirty pillows, stained beds. We contacted Hoseasons and asked to move site. They initially said they couldn't but then agreed that at an additional cost they would change us. We paid £80 via a Mastercard to move location to Clumber Park, Worksop. We booked a 3 bed cabin with a hot tub. We received conformation and travelled. Upon arrival we were informed that no such booking existed. The reception desk were great and called Hoseasons. They hadn't sent the booking. We discussed and I agreed to take the only available 2 bed cabin meaning we had to cancel friends who were travelling to stay with us. We agreed with Hoseasons a £470 refund. We went to our room but lasted 2 hours. The path to the cabin had dog mess, the room stunk of wet dog. The carpets were dirty. We cut our losses and went home. We never asked Hoseasons for a full refund but rang them to ask that the £470 is paid onto our debit card. Hoseason refused saying they are required by law to pay back to the card we paid on. I agreed, the card we paid on was the debit card. We only paid a transfer fee on the credit card. The complaints guy Zak stated " I am not willing to pay this back to any other card as it is stipulated by law" . I pointed out that the debit card was used to pay for the holiday. He replied " I am just not doing it and I am now going to stay quiet as I have nothing else to say". Hoseasons have ruined our week, caused us wasted travel and Zak, the complaints manager was just rude and wouldn't listen to common sense. We will now have to requested money back via our credit card which has no balance even though we didn't pay with this for the main holiday. The security team at Clumber Park said they have lots of trouble with Hoseasons quoting " they book out cabin 54 as having a hot tub and it hasn't. We get lots of disappointed people. We have had 3 complaints via hoseaso s customers tonight.". We have booked several trips before with Hoseasons but never again. Avoid the spiraling downwards company. They may be a little cheaper at times but you risk ruining your holiday. The consumer act explicitly states, in s34: (7) The trader must make the reimbursement using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise. Initial transaction Hoseasons. That was my debit card. Your behaviour has been nothing short of disgusting customer service.