We stayed at Brockwood Hall in the Kent Lodge and whilst the surroundings were beautiful the experience and property sadly did not live up to the area. The main issue with the stay was that for 2 of the days, work was being carried out directly behind our lodge which included drilling that ran until 5pm each day. It was unbelievably noisy (I did complain to staff at the time) and disruptive to the point we had to sit in the back bedroom to try and watch or hear tv/music. Rather than staying in a city or hotel, we chose to stay in a lodge for a peaceful and relaxing trip, to read books, enjoy the hot tub and surroundings. This was impossible due to the work being carried out. We were asked on both days to move our vehicle as the workmen needed to leave their equipment there which was inconvenient for running out to grab things in the weather. Everything outside of our lodge was covered in a thick layer of dust and no one ever came to clean this or ask us to move our belongings inside. The lid to the hot tub was damaged (a split down the middle) which meant all of the dust also fell into the hot tub rendering it impossible to sit in. We also had clothes we had left to dry outside from the first day, which were also left ruined and covered in dust. This meant that the hot tub was essentially out of use for us for two days and nights which given that was one of the reasons we selected the lodge. I absolutely appreciate that this work may have been unavoidable but it did massively impact our holiday and we were not offered any kind of repayment. In addition, the lodge itself felt tired and unkept. Unclean with cobwebs, dirt and dust sat in the corners of each room. (Completely understand it's a lodge in the wood but as the photos show this is way beyond that) HDMI sockets broken in the back of TVs Carpet pulled up and worn Sofas worn and dirty Holes in the bathroom walls Missing shower components and mould I complained directly to the lodge and also to Hoseasons and they have a one-month response period which I believe is appalling. If you do receive a response, you then have to wait another 28 days for a follow up reply.