It is a shame there has to be a star given here. After booking with Hoseasons for numerous years I am really disappointed to have to write this review. We booked a stay through Hoseasons for a resort in Bournemouth. We arrived not to be able to get into the property - we were told a member of staff from the restaurant would let us in as we were arriving late, impossible as there wasn't a restaurant! The property was dirty and all items of cutlery, cups/plates etc had to be washed before we could use them, not great when arriving late after a long journey. The caravan park was next to an Arctic Lorry Park which operated 24/7, flashing lights, horns the works and our very short 4 day stay was horrendous, it was impossible to sleep. We spent a lot of money as over a bank holiday which was a real shame. Whilst Hoseasons are very prompt at taking your money for bookings and you can speak to numerous people when booking - don't expect a great service with their complaints system. Numerous calls are rarely answered you can wait up to an hour, call backs never happen, emails are responded to with automated responses and you feel you are constantly battling. Speaking to a manager is never possible and if you dispute any after weeks of battling "goodwill gesture" that you feel is not acceptable, your case has already been closed down. Really disappointing after years of being a great customer.