Called hoseason up today to get my haven holiday reference from them so I can book activities. The woman on the phone said they don’t do that even though a few days ago the man on the phone said they do and have requested it and I will get a reply within a day. So I just called up to see if it had come through. She said they be not do that you have to call Haven, but haven said I had to call you because they don’t recognise hoseason booking reference on their system so hoseseason has to request the haven reference from them and pass it on to me. After a few minutes of being reluctant to do anything she said ok I’ll sort it out for you bye! I said you didn’t even ask for my booking reference how do you know why I am? She said ok then what’s your name? Is she kidding me? Staff have inconsistent knowledge