TL;DR Sofa warranties are not honoured, and it looks like they use a company whose sole purpose is to find a reason not to repair it. Bought a Hendricks sofa 4 years ago with a 10 year warranty. Sofas now sags due to strap stretch and sagging cushions, even after light use. Tried to contact customer services on the email they have everywhere. This now just bounces back. Finally get hold of customer support. They then send out a technician from an independent company called Emmiera Group Ltd . They turn up and instead of repairing the sofa look for faults on the frame. I explain that is not why they are here. They just make excuses and leave. Contact Habitat/Argos and I am put through to a different company. They tell me there will be no repair as the frame is not damaged. I asked them for a copy of the report with my number 113948494 and they refused to send me it. All they would do is give me the phone number of Habitat customer services, and said that they would send me a copy. As well as this, it was obvious at the time of inspection that they were just looking for a reason not to repair the sofa. I then contact Habitat/Argos customer services and explained that the sofa has been inspected incorrectly and not repaired. All they did was keep repeating themselves about an independent report was needed. I explained that the sofa had been inspected, but incorrectly. Again, they said an independent report was needed. I then asked them for a copy of my report and that request was refused. I told customer services to lodge a complaint, and have now been told I have to wait for them to contact me which has been over a week now. I do not expect them to forward me a copy of my sofa inspection, nor do I expect a positive outcome from this. So to summarize. In my opinion Habitat/Argos are not honouring their warranties when they should be. They are also using a company to inspect sofas in a way so they can refuse the work. It would be interesting to see what percentage of sofas they do actually repair. I presume it would be a low amount, if any.