our letter to Habitat : 04.05.21 summary : THIS IS A ONE BIG TIME SINK, EXPENSIVE - JOKE! After opening our habitat deliver on moving into our new house in early March we discover two items had issues and contacted Habitat middle of March to inform them. 1:wardrobe (we paid handy man £60 to build up , and the door didn’t fit together) 2: trunk ( missing part , only 3 pcs of wood ) We contact you to see if we can replace but we’re informed we can only return the items for full refund. First arrange pick up was 30 of March - we wait all day , no one showing up or information about pick up. Then we arrange second weekend pick up 3 or 4 April - was collected a around 9 am by two men but no refund had appeared in our bank? We called about missing refund 15 of April - The girl said it had been paid and ask my call my bank for the money even though it hadn’t. She also said a confirmation letter was send out by 30 of March ????? We asked to log the call on the system and send us another letter. Ask us wait 1 week call back... We called again on 21st April - the reply was it is with our financial team now , money should be with you 22 of April ??? Because company deal with it 5 working day since I called 15 April...Ask me wait again! We called back on 25th April again asking what’s going on ? Then the girl answer is with our financial team because you call on 21 of April , is 10 working day , should be with you may 1st!? Call again may 3rd AGAIN - the answer is nothing they can do , only check with financial team , ask me wait AGAIN. I have now called many times and you asked what’s picked up and with no record, email or information on your system apart from the initial order. WE REQUIRE AN IMMEDIATE REFUND TO RESOLVE THIS MATTER. please respond urgently with a solution to conclude this now serious situation!!