Useless service - they don't understand nor care about customers Spent £5000 on 3 products, 2 sofa's and 6 dining room chairs. Chairs, 5 perfect, 1 faulty - 3 goes to fix (18 deliveries) and gave up. Sofa, 1 perfect, second they made only 50% of the sofa, but took all the money. Now just received the replacement sofa and guess what? Still not correct, because they can't send the right feet for it. And even when you send photo's of what they have sent, which are clearly 100% different from what their manual says should have been sent, they argue with you and tell you that you are wrong. Company is incompetent. Customer service is none existent and genuinely regret dealing with Habitat. 4 months after ordering and taking the money, still don't have everything and am fed up, if this is the type of service that you want to experience, then go ahead and buy from them, have given up contacting Habitat customer service - spent too long on hold, I don't use facebook and they don't respond to emails - policy decision by them. So have had to escalate to Sainsbury's, but now just wasting more time Sofa's are good, chairs are so-so. Will not buy again from them based on this, they just don't understand how to do the basics right and don't solve problems