ordered dvd online 31st January £9-99 get message stating delay despatching on standard delivery ok HMV Greed is a sin and no such thing as VIP I pay £6 for 2day delivery does mean I would have had it despatched and no doubt received by now item was a new release and pre order as item was out Monday 1st February. I've emailed asking them to cancel order and for a refund all morning of Tuesday 2nd and arrogant staff don't respond old of thought responding and sorting any issues out re a company would say alot well yes it does it states how rubbish hmv as got sunrise records nothing bright in staff shops are dull owner must be twice as dull to carry on keeping rude staff on that can not find time to rectify any issues that may arise hope you guys at hmv dont last long in a job and hmv goes under again as customers do not want these services at all