I placed an order for prescription children’s sunglasses. The next day, I was told I needed to pay an addition £30. I was assured that my order would be delivered on time and would be marked priority if I paid immediately (which I did). 2 days after I was meant to receive the order, I called to find out where it was only to be told they had not even received the frames, priority order didn’t mean anything and when they said 10 business days, that was an estimate and actually the order would take a month, getting to me after I left for the trip I needed them for. They refused to pay to expedite the process and then decided that it was actually my fault as the order was for a child under the age of 16. The description of the glasses clearly said for children 11 yrs to 13 yrs and there was no disclaimer saying not suitable for children or anything to that effect. They refunded me my money (but that still leaves it too late for me to now get it from anywhere else on time). They even used the prescription I had uploaded online to question my daughter’s optitions AFTER the order had been cancelled and without my permission. AVOID FASHION EYEWEAR