I wish I read all these reviews before dealing with Envirofone. I would leave a 5 star if I stop at the buying experience. You get the phone in one, max two days. I bought three phones from them. This is great service, sure. But when it comes to problems with the phone they send you... well, good luck! I bought a £400 Samsung from them back in November last year. During this time a fault came up with the speaker. As they state on their 12 months warranty, "if the unexpected happens, fill the online form and follow instructions". Of course this is what I did. I sent them my phone. Received an automatic email saying they received it and I would have news from them within 1 to 3 working days. I received this email 10 days ago. I emailed them but I had no news about my return. I phoned them and been on the phone half an hour (I 've been lucky on reading some waiting time to other customers!), to be able to speak to someone. I was simply told that they've sent me a new phone. I asked him: "why? I wasn't told anything and under the warranty I was expecting a refund". I was told it was a late return so they couldn't do refunds anymore. I believe I was told so just to calm me down. Would they have sent me a new phone I would have received some news by email. What about writing all the rules on their warranty page? That page doesn't say anything at all if not use their online form! Which won't say much more either. They even say that you can return your phone if you just change your mind... Really? Come on guys! This means I have lost those £400 as they took back the phone, and from reading some other reviews, I don't think I'll receive a replacement phone. Which will be useless anyway as I bought (still from them unfortunately) another phone before doing the procedure of sending this one back to them. So I now have a phone (which works for now), for which I've spent again almost £400 + the £400 of the phone I've sent... would they be fair enough to at least send me a replacement phone... what will I do with it? Envirofone? Never again. Black listed!